HP printer offline error occurs frequently without any apparent reason. So whenever you are in a
situation where your HP printer keeps going offline, just follow the given instructions.


Make sure ‘use printer offline’ mode is not selected

The HP wireless printer goes offline if “Use printer in offline mode” is selected. Also the user must ensure that this option is not selected.

First select the ‘start’ menu- click on ‘settings’
Click on ‘devices’ – ‘printer and scanners’
From the listed printers, select and right click on your HP printer.
Then from the menu, uncheck the option of “Use Printer Offline”.
Now your HP printer will come back in online mode.

”Set as default printer”

If your HP printer keeps going offline on your Windows 10 or any other operating system, follow these given troubleshooting steps

First click on the Windows button and type in ‘Run’
Then type ‘Control Panel’ in the dialogue box and press ‘OK’.
Next click on the ‘Device and Printer’ option after which you will see your listed HP printer.
If your printer has a green check mark, it means that your printer is already ‘set as default’.
If not, then right click on your printer and click the option of “Set as a default printer”.
Your printer will successfully work and the printer offline problem will no longer be visible in your HP printer.

Check printer driver – remove or update outdated version

HP printer always shows offline error incase of an outdated or corrupted printer driver. Reinstall the driver on your Windows. First go to the Windows search and find “Device Manager” and click on it

Now expand the section where it says ‘Printers’.
Then from the expanded section, locate your printer’s model number and ‘Right Click’ on it
Click on the ‘Update Driver’ option.
Press on the ‘search automatically’ option and wait for your printer driver to update.
Once the process is completed, restart your computer.
If you want to reinstall your driver, go to ‘control panel’
Click on ‘remove programs’ and uninstall your existing HP printer driver.
Thereafter, download your printer’s driver from HP’s website and install it.


The HP printer shows an offline message when the printer spooler stops.

Open the ‘Run’ dialog box and type “Services.msc”and Click on “OK”
Next from the listed items, locate the option of “Print Spooler”
Right click on it and select the “Stop” option to pause the print spooler service.
Then click on the address bar from the ‘Windows File Explorer’ and type C:\Windows\System32\Spool\Printer and click on ‘OK’.
Now delete all the files from the printer folder to clear the printing queue.
Then go back to “Print Spooler” and right click on it and select “Start” option to resume the spooler service again.
Finally, restart your computer and printer and your complaint of “HP printer Says offline” will be gone.


Always ensure that your printer and computer are on the same Wi-Fi network during wireless connection.
Once the HP printer is configured in the computer, always reboot your system. So that the settings of the HP printer can be saved.
Paper jams, low ink levels, voltage fluctuations, lack of compatibility are other reasons.

Check your wire connection when hp printer goes offline

Sometimes, the HP printer keeps going offline on Windows 10 due to improper connection.

Check if the USB cable’s both ends are properly connected to the printer and computer.
If you have wireless connection make sure the printer and router connectivity is compatible.
Also make sure that the power cable is intact without any cuts and is connected properly between the printer and power socket.

Check For Network Connection Error

You will often face a situation where your HP printer keeps going offline.

One of the key reasons for the printer showing offline is the issue with its Wifi connectivity.
Another key reason for the HP printer to be offline is that its IP address is not configured properly in the laptop or the desktop.
An error message pop’s up saying “Printer is offline”.

IP address should configure properly, follow these steps

Open ‘HP configuration screen’.
Click on ‘networking tab’ from settings.
Select the IP address option from the drop down menu
Click on the manual setting option and enter the accurate IP address correctly.

Printer drivers should be accurately installed & updated. Constant and timely updating of system settings and printer drivers eradicate such problems. So you need to follow every above mentioned step correctly. We hope our post makes it easier for you to understand. Also w made it as simple points for easy understanding.